The staff at Mountain View Hospital in Madras has struggled for years with language barriers. They’ve now found a high-tech solution. It’s called a Video Remote Interpreter System and it works a lot like video programs like Skype.
Interpreters are not new to the hospital. For years, local interpreters volunteered their time, in person and over the phone. They donated countless hours of their time — but they weren’t available all the time.
“Sometimes we’d wait on the phone for 15 or 20 minutes for a translator, and that was incredibly frustrating for the patient,” said RN Melissa Thompson, house supervisor at Mountain View.
Time is a precious commodity in a hospital — but it can be a matter of life or death in the emergency room. Recently, the interpreter system proved to be a game-changer for Dr. Ric Pardini and an Hispanic man having a heart attack in the ER.”
Being able to have him understand rapidly and clearly, what was going on and to understand what we were doing to him and why we were doing it was key,” Pardini said Wednesday.
One of the things the doctors and nurses here love about the video remote interpreting system is that it’s light, wireless and it can go anywhere in the hospital. One click connects patients with their choice of male or female interpreters who speak more than 300 languages.
Spanish translators are frequently requested as Madras has a large Hispanic population. But another in-demand translator is the sign language interpreter. The translators also ease fears when it comes to financial woes.
One of the coolest things about the interpreter system is it stays with the patient from the minute they check into the hospital to when they’re told they’re good to go.
Mountain View Hospital has two of the interpreter system setups. The money to pay for them was donated by the hospital’s auxiliary members. Mountain View has a contract with InDemand Interpreters for the translating services.
By Mackenzie Wilson, KTVZ.COM